We are committed to providing a professional service to all our clients and customers. When something goes wrong, we need you to tell us about it. This will help us to improve our standards.
If you have a complaint, please put it in writing, including as much detail as possible. We will then respond in line with the timeframes set out below (if you feel we have not sought to address your complaints within eight weeks, you may be able to refer your complaint to the Property Ombudsman to consider without our final viewpoint on the matter).
What will happen next?
If you remain dissatisfied, you can then contact The Property Ombudsman to request an independent review:
The Property Ombudsman LtdMilford House43-45 Milford StreetSalisburyWiltshireSP1 2BP01722 333 306
Please note the following:
You will need to submit your complaint to The Property Ombudsman within 12 months of receiving our final viewpoint letter, including any evidence to support your case.
The Property Ombudsman requires that all complaints are addressed through this in-house complaints procedure, before being submitted for an independent review.
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Copyright © 2021 Oakhill Residential Limited. All Rights Reserved.Oakhill Residential Limited is registered in England and Wales. Company number: 09363661. Oakhill Residential Management Limited is registered in England and Wales. Company number: 9918432. Registered Office: 35 Ballards Lane, London N3 1XW.